Whether it's an account, payment, betting, or technical issue, we're always here to help. Select a topic below or reach out to our support team directly.
Reach Us However Works Best for You
Live Chat
The fastest way to get help. Click the chat button in the bottom corner of the site or app.
Average response: 2–3 minutes
Email Support
For complex issues or when you need to send documents, use email. A detailed description helps us resolve things faster.
Response: within 2–6 hours
Send us a message on WhatsApp. You can share screenshots or screen recordings to help explain the issue.
Average response: 5–10 minutes
Telegram
Get the latest updates, maintenance notices, and special offers on the Telegram channel.
Support & Updates
Find answers yourself — detailed guides on every topic
Deposits & Withdrawals
Help with deposit & withdrawal issues on bKash, Nagad, and Rocket.
12 GuidesAccount Management
Password, profile updates, KYC verification & security settings.
9 GuidesBetting & Casino
Issues with bet cancellations, cash out, game rules, and live betting.
15 GuidesBonuses & Promotions
Missing bonuses, wagering requirements, cashback & VIP benefits.
8 GuidesApp & Technical
Guides for app installation, crashes, loading problems, and browser-related issues.
10 GuidesSecurity & Verification
Account locks, suspicious transactions, and identity verification processes.
7 Guides
When something goes wrong online, the first thing most people wonder is whether there's anyone to turn to. At Kriya IO, this has been taken seriously. It's not just an email address left on a page — you get live chat, WhatsApp, Telegram, and detailed topic-specific guides. Support is available in Bengali, so there's no need to worry if you don't speak English.
Rajib from Dhaka says, "My deposit got stuck once — the balance hadn't updated after 30 minutes. I jumped into live chat, gave them the TxID, and it was resolved within 5 minutes. I honestly didn't expect such a fast response."
When something goes wrong, start by taking a calm, methodical approach. First, identify which category the issue falls under — payment, login, betting, or app. Pinpointing the right category makes finding a solution much easier.
Refresh the page and clear your cache
Many technical issues can be fixed simply by restarting your browser or app. To clear your browser cache, press Ctrl+Shift+Delete.
Check your internet connection
A stable internet connection is essential during betting or payments. Try switching from mobile data to WiFi, or the other way around.
Gather Relevant Information
Before contacting support, have your TxID (Transaction ID), screenshots, or any error messages ready — this will help get your issue resolved faster.
Contact Live Chat
If the issue isn't resolved, join the live chat and explain the problem to a support agent in Bengali.
Email Us for Complex Issues
For KYC verification or large transaction issues, email support@kriyaio.net with full details.
Payment-related queries are the most common support requests at Kriya IO — especially when a deposit doesn't show up in the balance. In most cases, the reason is the same: the payment was made from a different number. You must use the same mobile number registered to your Kriya IO account when making payments via bKash or Nagad.
Occasionally, delays can also occur due to mobile banking server issues — something outside Kriya IO's control. That said, if more than 15 minutes have passed, please contact live chat with your TxID.
Important: To make a withdrawal, you must place at least one bet equal to your deposited amount. Without this, your withdrawal request will be put on hold. For more details, Payments Page View.
The most common reason for an account lockout is entering the wrong password several times in a row. In this case, wait 30 minutes and try again, or reset your password. If your account has been suspended for a security review, you'll receive an email with instructions — submitting your KYC documents as directed will typically get your account reactivated within 24 hours.
Nafisa from Chattogram shared, "My account suddenly got locked. I emailed my NID scan and it was sorted by the next morning. The support team walked me through the whole process in Bangla — it was really straightforward."
Warning: No Kriya IO staff member will ever ask for your password or PIN. If someone does, it's a scam — report it immediately at support@kriyaio.net.
What happens if a match is cancelled after you've placed a bet? If any match or event is officially cancelled on Kriya IO, the full stake is returned to your balance — no deductions. This is typically processed within 3–6 hours.
During live betting, a lost connection can sometimes cause a bet to get stuck. In that case, go to the "My Bets" section and check the status. If it shows "Pending" and the match has already ended, contact live chat with your bet ID.
Bonus wagering requirements tend to cause the most confusion. On Kriya IO, the terms for each bonus are clearly listed alongside the offer. If you haven't received a bonus, first check whether you've met the eligibility criteria. For example, the welcome bonus is only available on your first deposit.
VIP cashback bonuses are calculated weekly — tallied every Monday and credited to your balance by Wednesday. If it hasn't arrived by Wednesday night, let us know via live chat. VIP cashback at Kriya IO has no wagering requirements, so you can withdraw it as soon as it's credited.
All Systems Normal Operational — no maintenance in progress.
| Channel | Time |
|---|---|
| Live Chat | 2–3 minutes |
| 5–10 minutes | |
| Telegram | 10–20 minutes |
| 2–6 hours | |
| Complex Issues | 24 Hours |
Our Bangla-speaking support team is standing by on 24/7 live chat.
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